Coronavirus: frequently asked questions

Sarah

Dear student, keep your head up!

These Covid19-times force us to organize our lives in a different way. That’s not as easy as it sounds and it affects you and your (student)life without any doubt.

How are you doing? Are you struggling sometimes? Do you ever feel lonely or fed up with the situation? We totally understand you and believe us, you’re not alone. There’s no easy answer to fix your issues, but STAN will try to help you to deal with it in a better way. Check our student barometer to read stories from fellow students, get tips and referrals that will help you dealing with these uncertain times.

In need of a safe place to study? Come together in a safe way during these hard times of exams and study safely at one of our STUDY360-locations. Check this website for all the info.

Questions about the do’s and don’ts during this pandemic? We will keep you up to date about all the general corona measures and the measures that affect your student life in the FAQ down below.

Any other questions? Please don’t doubt to contact us, by phone, e-mail or face to face.

Update | General measures (01/12):

  • Keep close contact to your family and maximum 1 other person.
  • Don’t invite more than 1 person at home. Are you living together with more people? Than only invite one close contact at a time.
  • Are you living alone? Than you’re allowed to have 2 close contacts to counteract loneliness and isolation.
  • Outside, don’t meet up with more than 4 people at once (with distance and mask).
  • Continue to maintain a distance of 1,5 meter. Wear your mask in public transport, buildings and when asked (keep an eye out for signs).
  • Don’t go outside between midnight and 5 am.
  • The checks at markets and public transport will be more strict and fines will be given without a warning in advance.

Open/ closed:

  • Swimming pools will open again the 4th of December and museums will open the 5th of December (you will have to book a time slot).
  • Cafés and restaurants are closed, take-away is possible till 10 pm. Selling and buying alcohol is prohibited from 8 pm on.
  • Shops are open. Only go shopping for necessary things, not longer than 30 min and no fun shopping!
  • Non medical contact professions (beauty salons, hairdressers, …) are closed.
  • Restaurants and bars in hotels are closed.
  • Holiday parks and campings are closed.
  • Zoo’s are closed.
  • The library continues to be open, but all other cultural institutions are closed.

Activities:

  • Indoor sports are prohibited. Outside, you are allowed to sport with the maximum of 4 persons.
  • All activities for people older than 12 are prohibited.
  • Travelling around is strongly discouraged. There is no limitation to unnecessary shifts.
  • Working from home is obligated when possible. When it isn’t possible, masks and ventilation is obligated. Canteens are closed and physical teambuildings are prohibited.

Update | Specific rules that apply to students and STAN (25/12):

Living together during Covid19 -

There are 10 rules of thumb to follow when you’re living together with other students during Covid19. Keep an eye out on the website of Kotweb for more updated information.

1. Consciously choose which people are part of your inner circle and who you have a close relationship with depending on your own personal situation and circumstance.

Which people do you spend most time with; your friends, roommates, study buddies, …? Based on your own situation, consider your ‘main circle’ (the people at home or at your student flat) and base your movements and activities around this set-up.

If you live at a big student dorm with separate living units, try to avoid contact with other units than your own, as they form a different group.

2. Set some clear rules with the other students living in your building: organize yourself and your unit in such a way that you can avoid meeting with other social groups in your student flat, so you can safely retain covid measures.

3. At your student room, keep visitors to a minimum and only allow people who are part of your main circle (max 3).

Don’t organise any activities in your student room, not even with your main circle.

Don’t receive external visitors. When your landlord plans a dorm visit with a candidate-tenant, it’s best if you’re not present in your room. (you have to allow visits from potential tenants to your room. The landlord has to contact you beforehand to make an appointment. Preferably you are not present during the visit. If you are present, you have to adhere to the safety measures.)

4. Always wear a face mask throughout the building when you’re uncertain if you’ll be able to maintain a safe distance (1,5m) from others.

5. Don’t organise dorm parties. By this we mean: every kind of gathering with dormmates (if they don’t belong to your main circle) – if not with food, drinks, and music – in the dorm.

Don’t organise any group activities in open air areas at your dorm unless you can safely use the space, and only with a limited circle of people (max 4) and the mandatory social distancing rules in mind.

6. Never organise group activities without notifying your landlord and getting their permission.

7. Open the windows in your room several times a day for 30 minutes. Ventilate common rooms (kitchen, living room, …) often.

8. When using shared sanitary facilities:

  • Close the toilet seat before you flush.
  • Thoroughly wash your hands with soap after every toilet visit and dry them with a paper towel. If there aren’t paper towels, contact your landlord and ask them to provide some, or use your own towel.

9. When using a shared kitchen:

  • Limit cooking and eating to your own social bubble. Set some rules about this with each other.
  • Limit the time spent using the kitchen and only use the kitchen to cook/eat.
  • Always maintain a proper distance.
  • Don’t share plates, cups, cutlery, (kitchen) towels, … with others.
  • Thoroughly wash everything you use before and after using it with water and liquid soap.

10. Practice basic hygiene rules:

  • Regularly wash your hands with water and soap (40 to 60 seconds).
  • Keep distance from each other: 1,5 meters. Wear a face mask in spaces where you might not be able to maintain proper distance.
  • Refrain from touching your face.
  • Cough and sneeze in your elbow. Or use a paper wipe to cover your nose and mouth while coughing and sneezing.
  • Isolate yourself when you’re sick and contact your doctor.

All information and questions regarding covid: www.info-coronavirus.be

Need help?

If you want us to contact your landlord for you or if you have any other specific question please send an email explaining your situation and including your rental agreement as a pdf to your contactperson in Antwerp.

Yes, you must show a negative test when you’re returning to your student room. This is obligated since the 25th of December. Read everything about this matter here.

Fever, coughing and trouble breathing, fatigue, stuffy nose, throat ache, diarrhea, body aches, headache, altered taste or smell?

Immediately contact your doctor. If you don’t have a doctor, check where to find one through www.hwpantwerpen.be. The doctor will let you know on the phone which steps you need to take and whether you need to be tested. Don’t just go to the doctor or hospital, only contact them on the phone.

Strictly follow the guidelines on quarantine or isolation.

Read more on contact tracing here.

Check this flowchart about what to do when you are feeling sick.

Are you a student with a BIS-number or RR-number in Belgium and do you need to get tested? Contact a studentdoctor-net doctor (check this page for all the info). The doctor will get you a code and you’ll be able to register for a test with that code at testcovid.be.

If you don’t have a BIS-number yet, please contact the central helpdesk of Stad Antwerpen by calling the following number: +32 3 376 95 95 (7/7 available, during weekdays from 8 am to 4 pm, in weekends from 9 am to 5 pm). It will take 1 day maximum to get you a BIS-number.

Are you contacted through contact tracing? Than you’ll get a code to register for a test immediately. You won’t have to go to a doctor first.

A test is normally free. If you have to pay anyway, check if you can get a reimburse through your insurance or European Health Card.

You’ll get the test result through the corona-alert app, text or e-mail.

Check Kotweb.be for the latest updates and news.

Quarantine in your student room

International students who arrive in Belgium and are required to isolate for a certain period, can do this in their student room. In these cases, we will all show solidarity to make sure the quarantine happens safely and successfully.

When there are several toilets available, the student in quarantine preferably always uses the same appointed toilet without other students making use of it. If this is not possible, the toilet always needs to be thoroughly sanitized and disinfected. We don’t recommend students in quarantine to use shared showers unless there isn’t a washstand available in the room.

Ask your landlord for plenty of disinfecting- and cleaning material.

Further:

  • Ventilate your room as often as possible
  • Always keep 1,5 meters distance from your dormmates
  • Wear a face mask as soon as you leave your room or studio
  • Wash your hands and/or use hand sanitizer before touching stuff when leaving our room or studio
  • Only use the common rooms when you really must, and make sure to open a window
  • Avoid shared cooking utensils as much as possible. If you really must use it, thoroughly wash it immediately.
  • Don’t share a meal with other students, eat alone in your room or studio
  • Visitors are not allowed

Isolation in your student room

Isolation is not the same as quarantine. A student in isolation is technically not allowed to leave their room or studio. Receiving visitors in the room or studio is also not allowed.

A student in isolation is not allowed to use the shared kitchen and must use their own or appointed utensils: separate cutlery, plates, cups, glasses, towels.

Be solidary and help the student in isolation. Take turns with your dormmates to do groceries and cook for the student in isolation.

A student in isolation technically needs to use a separate shower and toilet. If not available, the student needs to clean the space and ventilate these areas for at least 30 minutes after use. Of course, a face mask needs to be worn upon entering common rooms, you must maintain a safe distance, and you must ventilate the room as much as possible. Set some clear rules about this with your dormmates. Ask your landlord for plenty of sanitizing- and cleaning material.

Questions regarding STAN -

Our info desk is still open for you! If you cannot make it to our house GATE15, our receptionists are also working for you every day to answer your questions over Facebook Messenger and e-mail!

For everyone’s health, we ask you to strictly respect the safety measures: keep your distance, keep your mouth mask on, disinfect your hands when entering, do not form groups (not even outside our building). Stay at home if you feel sick!

The coworkingspace bar TAKEOFF is currently closed if you want to come here to work together, rent the space or want to drink / eat something (corona measure from 19 October). Take-away, on the other hand, is still possible.

You can file an application for reservation of our venues. However, at the moment we can only confirm this application under reservation of further measures regarding the coronavirus.
In the event of a cancellation on our part as a result of the corona measures, we cannot be held responsible.

You can come on in to pick up our little gem at the info desk of STAN at our house GATE15. You can also check the Yellow Pages of the guide online. Click here for all the info about the Student Guide.

STUDY360 started the 23rd of November, an extra early start. Until the 28th of January, you can study at several locations safely and coronaproof. Check out all the details here.

Besides STUDY360, universities, university colleges and libraries are also allowed to open their doors for cramming students. Check your higher educational institution or your public library for more information.

Study related questions -

Are you an international student at the University of Antwerp and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at the University of Antwerp to help you! Contact the STIP for any problem regarding your personal – or study life. Get yourself a (free) appointment by calling +32 3 265 48 72 or sending an e-mail to stip@uantwerpen.be.

If you have more study – or administration related problems, you can send in a ticket to the University concerning you questions. They will come back to you within a few days

Are you an international student at the Artesis Plantijn College Antwerp and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at AP to help you. You can talk about your feelings with the people of ‘STUVO’. You can contact them for any problem regarding your personal – or study life at the number +32 (0)3 220 57 35. If you prefer sending an email, you can contact them at international@ap.be.

If you have any other questions regarding Covid19 and the impact on your mental, social, financial, … life during you stay abroad, you can maybe find the answers on some of you questions here or at the English version of this interesting article.

Are you an international student at the KU Leuven Antwerp and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at KU Leuven Antwerp to help you. You can talk about your feelings with the people of ‘STUVO’. You can contact them for any problem regarding your personal – or study life at the number +32 32 01 18 19. If you prefer sending an email, you can contact them at studentenvoorzieningen.antwerpen@kuleuven.be.

If you have any other questions regarding Covid19 and the impact on your mental, social, financial, … life during you stay abroad, you can maybe find the answers at some of you questions here.

Are you an international student at the Thomas More Antwerp and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at Thomas More Antwerp to help you. You can talk about your feelings with the people of ‘STUVO’. You can contact them for any problem regarding your personal – or study life at the number +32 (0)3 241 08 29. If you prefer sending an email, you can contact them international.support@thomasmore.be.

Are you an international student at the Antwerp Maritime Academy and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at your academy to help you. You can talk about your feelings with the people of ‘STUVO’. You can contact them for any problem regarding your personal – or study life at the number +32 (0)3 205 64 45. If you prefer sending an email, you can contact them international@hzs.be.

Are you an international student at KDG University College and are you feeling lonely, sad or depressed? To start, this is not a strange feeling. An international experience abroad isn’t always fun and games, especially in these times of Covid19, things can get rough.

But don’t worry, there are people at your academy to help you. You can talk about your feelings with the people of ‘STUVO’. You can contact them for any problem regarding your personal – or study life at the number +32 (0)3 613 13 79. If you prefer sending an email, you can contact them international@kdg.be

Other questions -

Please contact your school to book an appointment at the office in Deurne.

The Student Services and student counsellors from your educational institution are there for you. Contact your educational institution to make an (telephone or digital) appointment.